Frequently Asked Questions

Do I need a referral to see a physio?

Anyone can see a physiotherapist without a referral, we have the skills to assess and diagnose conditions as primary practitioners and can even refer for some scans if needed.

If you have a WorkCover injury or wish to claim through DVA or Medicare’s EPC/ATSI programs, you will need a referral from your GP to access that funding.

What should I bring to my first appointment?

Please arrive 5 minutes before your appointment time to complete some simple paperwork. Useful things to bring if you have them include:

  • X-rays, Ultrasounds, MRIs etc. including the report if you have it.
  • Any referrals or Operation Reports from doctors relating to your condition.
  • Clothes that will allow the physio to easily observe the affected area on your body eg. shorts if you have a sore knee.
  • Your health fund card (if you have one). You do not need to bring this if you’re a Workers Compensation, DVA or Medicare patient.
  • Optimism! – Nearly all of our patients have less pain after their first session, and coming in with a positive attitude always makes it easier for us do get great results for you!

Do You Bulk Bill?

Wallsend – Unfortunately at the current time we are unable to bulk bill physio sessions. We do accept care plans, but there is an out of pocket fee of $12.70 for those with a care plan referral, which we think is still amazing value. To comply with Medicare rules, we charge an upfront fee of $71 and then $58.30 is rebated to your account overnight.

Redhead – we are currently bulk billing EPC referrals which means no out of pocket expense!

Are you registered with NDIS?

Yes! All of our physios are registered with NDIA/NDIS and can help with most physical issues. If you are unsure whether we can help for a certain condition, feel free to call and ask to speak to one of our physios in more detail.

Are you open late or on weekends?

Yes, we are happy to provide physio services on Saturday mornings from 9am – 1pm. We also have late physio appointments after business hours through the week to accommodate those who can’t make regular times.

Our opening hours are:

Weekdays: 8.00am – 6.00pm
Saturday:   9.00am – 1.00pm

Later appointments may also be available on request.

How much does a Physio session cost?

Prices as at Feb 2024:

Initial Consultation – $99

Standard Consultation – $89

Extended Consultation (1hr) – $159

These prices are up to $30 cheaper than other physio practices in Newcastle!

Note: If you are referred for a WorkCover or DVA injury or have NDIS physio funding, you won’t have any out-of-pocket expense.

Can I use my Health Fund?

Yes – At Fix It Physiotherapy we are registered with HICAPS, which means if you have a health fund, you can swipe your card to instantly claim your benefits. We are a preferred provider for Bupa, Medibank and HCF meaning you pay less per visit if you’re in one of these funds! For any gap payment or if you are not covered by a health fund, you can pay by Cash, Bank Card, Visa or Mastercard.

Cancellation Policy

Fix It Physiotherapy may charge a fee of $30 if you don’t come to your scheduled appointment. We get quite busy and physio appointments are in high demand so please consider that someone is waiting in line for your spot! Adverse circumstances will be excused but please call to let us know as soon as you realise that you can’t possibly make your appointment.